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Nesti

Vendor: Nesti

Nesti provides an AI workforce of four AI employees that answer every enquiry via phone, WhatsApp, and web chat 24/7, qualify leads, book appointments, and log everything directly into estate/letting agency CRMs.

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calling sms multichannel Corporate multi-branch estate agencies standardizing service across branches Independent estate agents matching corporate coverage without corporate headcount Self-employed agents needing a back office that never sleeps Housebuilders handling launch weekend enquiry surges Mortgage brokers booking meetings while leads are warm Student accommodation providers managing clearing week volume #AI workforce #Estate agency automation #Letting agency automation #CRM integration #ISO 27001 certified #24/7 lead answering #Lead qualification #Appointment booking

Overview

Nesti is an AI workforce platform built specifically for estate and letting agents. It deploys four AI employees that handle inbound enquiries across phone, WhatsApp, and web chat 24/7, qualify leads using standardized playbooks, book valuations and viewings into agents' diaries, and write complete records (recordings, transcripts, summaries) directly into CRM systems including Alto, SME Professional, Rex, and LeadPro. The platform serves corporate multi-branch agencies, independent agents, self-employed agents, housebuilders, mortgage brokers, and student accommodation providers. Nesti is independently certified to ISO 27001, offers branch-level reporting and per-branch billing for multi-branch groups, and provides guided setup with named account managers. It won Silver for AI Solutions at the Trusted By Agents supplier awards 2026, judged on verified agent reviews, case studies, and Net Promoter Scores from over 2,117 agencies.

Key Features

AI Workforce (Four AI Employees)

Deploys four AI employees that answer every enquiry, work every lead, run lettings, and handle admin — all inside the agent's CRM.

24/7 Multi-Channel Answering

Answers phone calls, WhatsApp messages, and web chat in under a second, 24/7, in 16 languages.

Lead Qualification & Routing

Asks qualifying questions, captures property details, timeline, chain, budget, mortgage position, and routes enquiries to the right branch, development, or adviser.

Appointment Booking

Books valuations, viewings, and show-home appointments directly into agents' diaries in real time, avoiding double-bookings.

CRM Integration & Auto-Logging

Writes every enquiry with recording, written record, and summary directly into Alto, SME Professional, Rex, or LeadPro — no retyping required.

ISO 27001 Certification

Independently certified to ISO 27001 with role-based access, full audit trails, and compliance oversight for regulated firms.

Branch/Development-Level Reporting

Provides branch-by-branch or development-by-development views of enquiries, coverage, and qualification for head office oversight.

Guided Setup & Named Account Manager

Named account manager configures playbooks, qualifying questions, tone, and diary rules; tests before first live call; no IT team required.

No Contract Lock-In

Month-to-month with no lock-in; all records exportable; agents can scale up or down as workload changes.

Pros & Strengths

  • ✓
    Industry-Specific AI Workforce: Built and backed by former estate agency leaders; AI qualifies like a senior negotiator, not a generic call centre.
  • ✓
    Comprehensive Coverage Without Headcount: Enables independent and self-employed agents to match corporate-level 24/7 coverage without hiring staff.
  • ✓
    Trusted By Agents Silver Award 2026: Won Silver for AI Solutions at the Trusted By Agents awards, judged purely on verified agent reviews, case studies, and NPS from 2,117+ agencies — no entry or pitch required.
  • ✓
    Deep CRM Integration: Native write-back to major UK agency CRMs (Alto, SME Professional, Rex, LeadPro) with complete records including recordings and summaries.
  • ✓
    Enterprise-Grade Security & Compliance: ISO 27001 certified with opt-out handling, consent management, and compliance team walkthroughs included.

Cons & Tradeoffs

  • ⚠
    UK-Focused Market: Primarily built for UK estate/letting agency workflows, CRMs, and regulations; less applicable to other markets.
  • ⚠
    Pricing Not Public: Bespoke pricing requires booking a demo; no self-serve or transparent pricing tiers available.
  • ⚠
    Limited Public Reviews: Scarcity of publicly available user reviews on major platforms makes independent assessment difficult.

Known Limitations

  • • Designed specifically for UK estate and letting agency operations and CRM ecosystem
  • • Requires demo and guided setup — no self-serve onboarding
  • • Pricing is bespoke and not publicly disclosed

Pricing & Plans

Model: custom

Pricing is bespoke to the size and requirements of each agency. Book a demo for a custom quotation. No contract lock-in; month-to-month terms.

✓ Free Plan ✓ Free Trial

Pricing verified: 2026-08-20

Editorial Info

Last Reviewed: 2026-08-20

Verified Sources & Research

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