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Typewise

Vendor: Typewise

Enterprise-grade AI customer service platform that cuts handling time by 50% with omnichannel automation, deep integrations, and hybrid intelligence.

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email calling sms multichannel Enterprise customer service teams Support automation Sales and commerce workflows Omnichannel contact centers #ai-customer-service #customer-support-automation #conversational-ai #crm-integration #omnichannel-support

Overview

Typewise is a Swiss-based enterprise AI customer service platform that automates support, sales, and commerce workflows across channels. It provides an AI supervisor with domain specialists that reads and writes across CRM, ERP, billing, ITSM, commerce, and knowledge systems. The platform offers 3,500+ deep out-of-the-box integrations, Model Context Protocol support (6,000+ connectors), and natural language workflow definition with built-in policies, simulation, and evaluation. It enables omnichannel conversations with context preservation, hybrid intelligence with human approvals, and success-based pricing. Typewise is GDPR compliant and deployed in production at enterprises like DPD and Planzer, delivering measurable efficiency gains.

Key Features

AI Supervisor with Domain Specialists

Handles Support, Sales, and Commerce workflows including returns, billing, quotes, and renewals.

Omnichannel Automation

Customers can start anywhere, switch channels freely, and keep context end-to-end across email, chat, voice, and more.

Deep Integrations (3,500+ pre-built)

Reads and writes across CRM, ERP, billing, ITSM, commerce, and knowledge systems with Model Context Protocol support (6,000+ connectors).

Natural Language Workflow Definition

Define and run workflows in plain language. No coding or flowcharts required.

Hybrid Intelligence & Approvals

AI brings in humans for approval, partial handoff, or full takeover based on confidence, risk, or policy exceptions.

Built-in Policies, Simulation & Evaluation

Validate every change before it goes live with simulation and evaluations; keep agents aligned as the system evolves.

Real-time Text Prediction & Auto-completion

Suggestions for complete sentences or fragments confirmed with Tab; spelling and grammar corrections; text templates as snippets.

Auto-generated Responses & Translation

AI-generated email and chat responses with real-time translation across 25+ languages.

Quality Control & Analytics Dashboard

Track resolution rates, automated quality enhancements, time savings, and where conversations escalate to human support.

GDPR Compliant & On-premises Option

Enterprise-grade compliance with SaaS or on-premises deployment options.

Pros & Strengths

  • ✓
    Proven enterprise ROI: Most enterprise companies report 5–10× ROI in year one through automated resolution and higher CSAT/NPS.
  • ✓
    Rapid deployment: Launch in 15 minutes, scale in weeks with natural language building and step-by-step rollout.
  • ✓
    Deep integration ecosystem: 3,500+ pre-built API integrations plus MCP support for 6,000+ connectors across CRM, ERP, commerce, and knowledge systems.
  • ✓
    Omnichannel context preservation: Customers switch channels freely while maintaining full conversation context end-to-end.
  • ✓
    Governed automation with human-in-the-loop: Hybrid intelligence with approvals, partial handoffs, and audit trails ensures control and compliance.
  • ✓
    Measurable efficiency gains: DPD achieved 20–30% time savings; Planzer saw 17% efficiency boost and 210 hours saved monthly.

Cons & Tradeoffs

  • ⚠
    Enterprise-focused pricing: Success-based pricing model may not suit small teams or low-volume use cases.
  • ⚠
    Learning curve for natural language workflow design: Teams accustomed to flowchart-based builders may need adjustment to plain-language automation.
  • ⚠
    Limited public pricing transparency: Pricing is custom and success-based; requires demo/consultation for details.

Known Limitations

  • • Primarily targets mid-market to enterprise customers
  • • Requires integration setup for full value realization
  • • Advanced features like partial resolution tracking need configuration

Pricing & Plans

Model: subscription
USD99 /month

Tiered subscription plans with pay-per-resolution: Starter $99/mo, Growth $599/mo, Business $2,000/mo (billed annually), Enterprise custom. All plans include 14-day free trial with 100 resolution credits and $10 AI Operator credits. Per-resolution pricing from $2 (pay-as-you-go) down to $1 with volume packages. Extra users $89/mo.

✓ Free Plan ✓ Free Trial

Pricing verified: 2026-08-24

Editorial Info

Last Reviewed: 2026-08-24

Verified Sources & Research

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