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Bigin by Zoho CRM

Vendor: Bigin by Zoho CRM

Bigin by Zoho CRM is a lightweight CRM for small businesses that combines contact, pipeline and activity management with email, telephony, automation and app integrations.

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Overview

Bigin by Zoho CRM is a CRM built for small businesses and lean sales teams. It organizes contacts, companies, deals and activities in customizable pipelines, with two-way email, built-in phone, forms, automation and dashboards. Its Free tier supports a small setup, while paid plans expand record, pipeline, automation and customization limits. Bigin connects with Zoho products and selected third-party services, making it a practical fit for teams that want a focused CRM without a larger enterprise deployment.

Key Features

Pipeline and contact management

Manage leads, contacts, companies, deals, tasks, events and notes through customizable pipelines and sales stages.

Email and phone tools

Use two-way email integration, email tools and Bigin built-in phone capabilities from the CRM.

Workflow automation

Automate actions and enforce stage-transition rules; available limits increase by plan.

Dashboards and mobile access

Use standard or customizable dashboards and iOS/Android apps to follow sales activity.

Connected apps

Connect supported Zoho products and selected third-party applications for accounting, marketing, meetings and productivity.

Pros & Strengths

  • ✓
    Small-business focus: The product is purpose-built for small teams that need a straightforward CRM and pipeline workflow.
  • ✓
    Free plan and accessible entry price: A forever-free plan and $7/user/month annual Express plan provide a low-cost starting point in the US.
  • ✓
    Useful integrations: Bigin supports Zoho apps plus integrations such as Google Workspace, Microsoft 365, Zapier, Mailchimp, Zoom, Shopify and QuickBooks.

Cons & Tradeoffs

  • ⚠
    Free plan is deliberately small: The Free plan is for one user and has lower record, pipeline, custom-field and automation limits than paid plans.
  • ⚠
    Advanced capabilities are tiered: Features such as more pipelines, automation, multi-currency and advanced integrations depend on the plan.
  • ⚠
    May be outgrown: Larger teams with broad enterprise CRM requirements may need Zoho CRM or another more extensive platform.

Known Limitations

  • • The Free edition is limited to one user, 500 records, one team pipeline, five custom fields per pipeline and three automations per organization.
  • • Plan limits apply to records, pipelines, custom fields and automations; review the official feature-availability page before selecting a tier.
  • • Pricing and included features vary by region and billing cadence; local taxes are additional where applicable.

Pricing & Plans

Model: freemium
USD7 /month

Bigin has a forever-free plan for one user. In USD, Express is $7/user/month billed annually ($9 monthly), Premier is $12 annually ($15 monthly), and Bigin 360 is $18 annually ($21 monthly). On Bigin’s India pricing view, annual prices are ₹800, ₹1,400, and ₹2,400 per user/month respectively. Local taxes may apply.

✓ Free Plan ✓ Free Trial

Pricing verified: 2026-09-03

Editorial Info

Last Reviewed: 2026-09-03

Verified Sources & Research

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