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Agentforce Sales (formerly Salesforce Sales Cloud)

Vendor: Salesforce

Agentforce Sales is Salesforce’s sales CRM for managing pipeline, automating sales work, forecasting revenue, and extending workflows across the Salesforce platform.

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Overview

Agentforce Sales, formerly Salesforce Sales Cloud, is Salesforce’s sales CRM for managing leads, accounts, contacts, opportunities, and sales activity. It combines pipeline management, sales automation, forecasting, conversation intelligence, AI capabilities, reporting, and the broader Salesforce platform for teams that need an extensible sales system.

Key Features

Lead, account, contact, and opportunity management

Keep core prospect and customer records together while managing deals through the sales pipeline.

Activity capture and sales workflows

Automatically capture emails, events, and contacts, and use sales flows and lead routing to automate work.

Forecasting and pipeline management

Use sales quoting, forecasting, advanced pipeline management, and deal insights according to edition.

AI and conversation intelligence

Use Agentforce, predictive AI, sales engagement, and conversation intelligence on eligible editions or add-ons.

Reporting and platform extensibility

Build reports and dashboards and extend CRM workflows through Salesforce products and AppExchange apps.

Pros & Strengths

  • ✓
    Broad sales CRM coverage: Manage leads, accounts, contacts, opportunities, activities, and forecasts in one platform.
  • ✓
    Extensible platform: Salesforce can be extended with AppExchange apps and other Salesforce products.
  • ✓
    Multiple sales editions: Teams can start with Free or Starter Suite and move to more advanced editions as requirements grow.

Cons & Tradeoffs

  • ⚠
    Higher capabilities require higher editions: Advanced pipeline management, AI, conversation intelligence, and sales engagement vary by plan or add-on.
  • ⚠
    Annual commitment for most paid tiers: Pro, Enterprise, Unlimited, and Agentforce 1 Sales are billed annually.
  • ⚠
    Can require configuration expertise: The platform’s extensibility can require administrative planning and implementation work.

Known Limitations

  • • The free and Starter tiers offer a narrower feature set; deeper customization and automation begin with Pro Suite.
  • • Sales engagement, conversation intelligence, Agentforce, and Data Cloud availability depend on edition or add-ons.
  • • Most paid tiers are billed annually, and higher tiers increase per-user costs.

Pricing & Plans

Model: freemium
USD25 /month

Free Suite is $0 per user/month. Starter Suite is $25 per user/month, billed monthly or annually. Pro Suite is $100 per user/month billed annually, Enterprise is $175, Unlimited is $350, and Agentforce 1 Sales is $550 per user/month, all billed annually. Salesforce offers a 30-day Sales Cloud trial.

✓ Free Plan ✓ Free Trial

Pricing verified: 2026-08-29

Editorial Info

Last Reviewed: 2026-08-29

Verified Sources & Research

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