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Bitrix24

Vendor: Bitrix24

Bitrix24 is an all-in-one business management platform featuring CRM, project management, collaboration, and communication tools designed to enhance productivity and streamline operations.

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email calling sms multichannel Small to medium-sized businesses Teams needing an all-in-one collaboration and CRM tool Businesses looking to integrate communication and project management #crm #project-management #collaboration #communication #contact-center #automation

Overview

Bitrix24 is a comprehensive business management and customer relationship management (CRM) platform designed to streamline operations for businesses of all sizes. It offers cloud-based and on-premise solutions, integrating CRM, project management, team collaboration, and communication tools. Key workflows include managing leads and sales pipelines, tracking tasks and time, sharing documents securely, and facilitating internal communication through chat and video calls. The platform also features a contact center to unify email, phone, and social media, alongside automation capabilities to optimize routine business processes.

Key Features

CRM and Sales

Manage deals, contacts, sales pipelines, recurring deals, invoices, estimates, and online payments.

Tasks and Projects

Plan and manage work with tasks, Kanban, Gantt charts, projects, boards, and task automation.

Collaboration

Use chat, video calls, shared calendars, files, and team collaboration tools.

Automation and AI

Higher plans add sales automation, workflow automation, task automation, RPA, and AI-powered sales capabilities.

Websites and Marketing

Build websites and web forms, support ecommerce, marketing, email marketing, WhatsApp marketing, and ad automation on applicable tiers.

Pros & Strengths

  • ✓
    Flat organization pricing: Paid cloud plans use a fixed organization price with an included user limit rather than per-user billing.
  • ✓
    Broad business suite: Bitrix24 combines CRM, tasks and projects, collaboration, communications, websites, payments, and analytics.
  • ✓
    Free plan and trial: The pricing page presents a no-cost Free plan and a 15-day trial for most high-tier features.
  • ✓
    Large integration marketplace: Bitrix24 Market lists 770+ apps and integrations, including telephony, payment, messaging, analytics, and ecommerce options.

Cons & Tradeoffs

  • ⚠
    Free-tier capacity: The displayed Free tier is intended for 1–2 users and includes 5 GB of storage.
  • ⚠
    Advanced automation requires higher tiers: Sales automation, call tracking, email marketing, and ad automation are listed on Professional or above.
  • ⚠
    Some integrations require paid plans: The pricing FAQ notes that tools such as telephony and Bitrix24 Market apps are available only on paid plans.

Known Limitations

  • • The displayed Free tier is for 1–2 users and includes 5 GB of storage.
  • • Basic includes 5 users, Standard 50, and Professional 100.
  • • Telephony and Bitrix24 Market apps are available only on paid plans.

Pricing & Plans

Model: freemium
USD49 /month

Free is $0 for 1–2 users on the plan card. Basic is $69/month or $49/month billed annually for 5 users; Standard is $144/$99 for 50 users; Professional is $289/$199 for 100 users. Bitrix24 offers a 15-day free trial of most high-tier features.

✓ Free Plan ✓ Free Trial

Pricing verified: 2026-09-03

Editorial Info

Last Reviewed: 2026-09-03

Verified Sources & Research

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