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Kommo

Vendor: Kommo

Kommo is a messenger-based CRM platform that integrates with messaging applications to manage customer interactions, automate workflows, and monitor sales pipelines from a unified interface.

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Overview

Kommo is a messenger-based Customer Relationship Management (CRM) platform designed to enhance sales processes through seamless integration with various messaging applications. It enables businesses to manage customer interactions, automate workflows, and monitor sales pipelines within a unified interface, thereby improving communication efficiency and customer engagement. The platform supports multichannel communication, sales pipeline visualization, automated follow-ups, and includes a code-free chatbot builder for handling inquiries.

Key Features

Unified messenger inbox

Manage WhatsApp, Instagram, live chat, email, SMS, and VoIP workflows in one CRM.

AI-assisted sales

AI reply suggestions, task suggestions, summaries, and writing assistance.

No-code automation

Pipeline automation, broadcasts, and no-code bots.

Sales analytics

Audience activation, campaign ROI tracking, and sales and marketing analytics.

Pros & Strengths

  • ✓
    User-Friendly Interface: Users appreciate Kommo's intuitive design, which facilitates easy navigation and quick adoption.
  • ✓
    Effective Sales Automation: The platform's automation capabilities help streamline sales processes, reducing manual workload.
  • ✓
    Responsive Customer Support: Kommo is recognized for its proactive and efficient customer service, assisting users promptly.

Cons & Tradeoffs

  • ⚠
    Limited Integrations: Some users have noted that the platform's integrations are not as extensive as those of larger CRM providers.
  • ⚠
    Learning Curve for Advanced Features: While basic functionalities are accessible, mastering advanced features may require additional time and training.

Known Limitations

  • • Integration ecosystem may not support all third-party tools used by larger enterprises
  • • Kommo has announced Base and Advanced price increases for new customers effective September 1, 2026.

Pricing & Plans

Model: subscription
USD15 /month

Current pricing: Base $15, Advanced $25, and Pro $45 per user/month; Enterprise is custom. A 14-day free trial is available without a credit card. For new customers from September 1, 2026, Kommo says Base increases to $25 and Advanced to $35 per user/month.

✓ Free Plan ✓ Free Trial

Editorial Info

Last Reviewed: 2026-08-27

Verified Sources & Research

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