Privacy Policy

Introduction

OutFlo.io ("Company", "we", or "us") respects your privacy and is committed to protecting it through this Privacy Policy.

This policy outlines the types of information we may collect from you or that you may provide when you visit our website outflo.io (the "Website") and our practices for collecting, using, maintaining, protecting, and disclosing that information.

It also describes information we handle for our own account, billing, support, and service operations. When a customer uses OutFlo to process prospect, campaign, or conversation data, the customer directs that processing and our Data Processing Addendum applies.

This policy applies to information we collect:

• On this Website.
• In email, text, and other electronic communications between you and OutFlo.
• Through mobile and desktop applications you download from this Website.
• When you interact with our content, services, or advertising on third-party websites.

By using our Website, you agree to the terms of this privacy policy. If you do not agree, please do not access or use the Website.

Children Under the Age of 16

OutFlo is not intended for children under 16 years of age. No one under age 16 may provide any personal information on the Website. We do not knowingly collect personal information from children under 16.

If we learn we have collected or received personal data from a child under 16 without verified parental consent, we will delete it immediately. If you believe we might have any information from or about a child under 16, please contact us at support@outflo.io.

Information We Collect and How We Collect It

We collect several types of information from and about users of our Website, including:

Personal Information

Information that identifies you as an individual, such as:

• Name
• Email address
• Phone number
• Job title or organization
• Billing or payment information

Technical and Usage Information

Such as:

• IP address
• Browser type
• Device type and identifiers
• Access times and pages viewed
• Activity on our Website

We collect this information:

• Directly from you when you fill out forms, register, or contact support
• Automatically through cookies and similar tracking technologies

Cookies and Tracking Technologies

We and our partners use various technologies to collect and store information when you visit OutFlo, including cookies and similar tracking technologies.

These help us:

• Recognize you on return visits
• Analyze site usage
• Customize your experience
• Serve relevant advertising

You can manage optional analytics, advertising, and functional technologies through the Privacy settings button on this Website at any time. You can also refuse browser cookies by modifying your browser settings; some Website features may not function properly without essential cookies.

How We Use Your Information

We use the information we collect to:

• Operate and improve the Website
• Deliver the services you request
• Communicate with you
• Personalize your experience
• Comply with legal obligations

Where applicable law requires a legal basis, these activities may rely on performance of a contract, our legitimate interests in operating and securing the Services, compliance with legal obligations, or your consent for optional activities such as nonessential cookies. You may withdraw consent through Privacy settings where that choice is available.

Data Retention

Customer Data processed through the Services may be deleted or irreversibly de-identified beginning 30 days after a subscription ends and will be deleted or irreversibly de-identified no later than 12 months after it ends, including copies under our control, unless applicable law requires a longer period. Customers should export data they need before their subscription ends. The Data Processing Addendum explains return and deletion requests.

For information we control directly, such as website inquiries, support correspondence, and account or billing records, we keep it only as long as needed for the purpose collected, to resolve disputes, or to meet legal, tax, accounting, and security obligations. We delete or de-identify it when those reasons no longer apply.

Disclosure of Your Information

We may share your personal data with:

• Service providers who help us operate the Website
• Affiliates or subsidiaries of OutFlo
• Third parties in connection with a business transfer
• Legal authorities when required

Your Choices

We strive to provide you with control over your information. You can:

• Opt out of marketing emails by clicking the unsubscribe link
• Disable cookies through your browser settings
• Open the Privacy settings button on this Website to update optional cookie choices
• Contact us to request access to or deletion of your personal data

Depending on where you live, you may also be able to request correction, a copy of your data, restriction of or objection to processing, or withdrawal of consent, and to complain to a data protection authority. Send requests to team@outflo.io. If a customer controls the data at issue, we may direct your request to that customer and assist it under our Data Processing Addendum.

International Processing

OutFlo and its service providers may process information in countries other than the one where you live. Where applicable law requires safeguards for an international transfer, we will use an appropriate transfer mechanism. Contact us for information about safeguards relevant to your data.

Data Security

We use reasonable administrative, technical, and physical measures to protect your personal information. However, no system is completely secure, and we cannot guarantee the security of your information transmitted through our Website.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated "Effective Date." Continued use of the Website after changes are posted will constitute your acceptance of those changes.